mci | excerpts



Next On My To Do List: Peace In The Middle East
[January 10, 2005]
...after all, neither the Israelis nor the Palestinians have MCI's layers upon layers of customer support to deal with.

An Open Letter To MCI
[January 6, 2005]
"Even more frustrating than that, however, was learning that back in 2003, MCI had documented this problem internally and discussed it on a nationally syndicated radio program."

MCI: Tick Tock
[January 6, 2005]
Sitting in silence in order to hear a knock on my door from someone who probably won't arrive. Grrrrrrr...

MCI: What Year Is It?
[January 6, 2005]
Lets do the time warp: Ira Glass did a segment on This American Life in 2003 about MCI's miserable customer service. Meanwhile, my no phone service saga continues.

MCI: Nightmare!
[January 5, 2005]
How inept can a phone company be? No, that's not a rhetorical question... I'm getting an answer as I go through the motions with MCI.

MCI: Can You Hear Me NOW?
[December 28, 2004]
Please tell me you didn't just ask me if the phone is plugged in. Hhhmmmmmph. Yes I'll hold.


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